Privacy Policy

Your privacy matters to us. This policy explains what Polyglot Subs collects, why, and what you can do about it. We collect as little as we can.

1. Who we are

Polyglot Subs is run by Evyatar Marom, Israel (“we”, “us”). We are responsible for your personal data as described in this policy. You can reach us at support@polyglotsubs.com. Our postal address is available on request by email.

2. What we collect

Your account

• Your email address, which we also use to send you sign-in codes.
• Your subscription status: your plan, when your trial or subscription started and ends, and whether it's active.
• Your settings.
• The words you mark with “I know this”.

Words you mark as known are saved with your account so your subtitles can skip them. You can clear them at any time, and they are deleted with your account.

When you use learning subtitles in Stremio

When Stremio asks us for subtitles, it tells us which title and episode you're watching, along with technical details that help us find a match, such as the video's file name or size. We use this only to find, sync and prepare your subtitles, and to check that your subscription is active.

We don't keep a watch history for your account. Our server logs can show which episode was requested and from which IP address, and they are deleted after 30 days.

Subtitle files, and the lessons built from them, are cached on our server so they load faster for everyone. This cache is not linked to any account.

When you use the Windows app

To build your lessons, the app sends us two kinds of text:

• Subtitle text from your own video file, together with speech timings (when people start and stop speaking).
• Subtitle files offered by your other Stremio addons. We receive only the text of the file, never the addons' links, which can contain your own keys.

We use this text only to build your lesson, and anything we keep from it is deleted within 30 days.

• The app never sends your video or audio to us.
• The scene pictures and audio clips for your Anki cards are cut on your computer, saved there, and sent straight to the Anki app on the same computer. They are never uploaded to us.
• Explain with AI doesn't send anything to us or to any AI company. It copies a ready-made question that you can paste into an AI chat you already use; if you do, that service's own privacy policy applies. If you run Ollama, a free AI that works on your own computer, the answer is made entirely on your PC.

Emails

We send sign-in codes through an email delivery provider. Lemon Squeezy sends your receipts and subscription emails.

When you write to support@polyglotsubs.com, Cloudflare Email Routing forwards your email to us. We keep your email address and what you wrote, so we can reply and help.

Technical logs

Like almost every online service, our servers keep short-term logs. These include your IP address, the time of each request, which episode was requested, and basic technical details such as your app version. We use them to keep the service secure and to fix problems, and delete them after 30 days.

This website

This website has no ads, no tracking cookies and no analytics that follow you around. Cloudflare, which hosts it, may keep basic technical logs to protect the site from attacks.

3. What we don't do

• We don't show ads.
• We don't use tracking cookies or follow you across other websites.
• We don't keep a history of what you watch.
• We don't sell or rent your personal data.
• We never receive your video or audio.
• We don't send your data to any AI company.
• We never see or store your full card number.

4. Why we use your data

We only use your data when we have a lawful reason to:

• To provide the service you signed up for (performing our contract with you): your account, subscription, subtitles and lessons.
• To keep the service safe and working (our legitimate interests): logs, preventing abuse and fixing bugs.
• To meet legal duties (legal obligation): for example, keeping tax and accounting records.
• To answer you (our legitimate interests): when you write to us.

We don't make automated decisions about you that have legal or similarly serious effects.

5. Payments

Payments are handled by Lemon Squeezy, which acts as our reseller and Merchant of Record. Lemon Squeezy collects your payment details, billing address and tax information, and handles them under its own privacy policy.

Lemon Squeezy tells us your email address, which plan you chose, and whether your payment went through. We never see or store your full card number.

6. Who we share data with

We only share data with service providers that help us run Polyglot Subs, and only what each one needs:

• Lemon Squeezy – payments, receipts, subscription emails and taxes.
• Hetzner Online GmbH, Germany – the servers that store your account and build your lessons.
• Cloudflare – hosting for this website, our domain, and forwarding emails sent to support@polyglotsubs.com.
• An email delivery provider (such as Resend or Postmark) – sends your sign-in codes.

These providers may only use your data to provide their service to us. We may also share data if the law requires it, or to protect our rights, our users or the public.

If Polyglot Subs is ever sold or merged, your data would move to the new owner under this same policy. We would tell you before that happens.

7. Data outside your country

Our servers are in Germany, in the European Union. We run Polyglot Subs from Israel, which the European Commission recognises as protecting personal data adequately.

Some providers, such as Lemon Squeezy, Cloudflare and our email delivery provider, may process data in other countries, including the United States. When data leaves the European Economic Area, the United Kingdom or Switzerland, we rely on legal safeguards such as the European Commission's Standard Contractual Clauses.

8. How long we keep data

• Account data (email address, subscription status, settings and known words): while you have an account. It's deleted within 30 days after you close it.
• Text sent by the Windows app (subtitle text and speech timings): anything we keep is deleted within 30 days.
• Shared subtitle and lesson cache: kept as long as it's useful. It isn't linked to any account.
• Server logs: deleted after 30 days.
• Emails with us: up to 2 years after the conversation ends.
• Payment records: kept by Lemon Squeezy for as long as tax law requires.

9. Your rights

Depending on where you live, you have the right to:

• see the personal data we hold about you;
• correct it if it's wrong;
• have it deleted;
• get a copy in a common format;
• object to, or ask us to limit, how we use it.

To use any of these rights, email support@polyglotsubs.com. We'll reply within 30 days. We may ask you to confirm it's really you first.

You can also complain to your local data protection authority. We'd be grateful if you talked to us first, so we can try to help.

If you live in California: we do not sell or share your personal information, as those words are defined in California law.

10. Security

We use encryption (HTTPS) for all connections, limit who can access data, and keep our software up to date. No system is perfectly secure, but we work hard to protect your data. If a breach affects you, we'll tell you promptly, as the law requires.

11. Children

Polyglot Subs is not meant for children under 16, and we don't knowingly collect their data. If you think a child has given us personal data, please contact us and we'll delete it.

12. Changes to this policy

If we make important changes, we'll email you or post a notice on this website before they take effect. The date at the top of this page shows when it was last updated.

13. Contact

Questions about your privacy? Email support@polyglotsubs.com.

Evyatar Marom, Israel · support@polyglotsubs.com · postal address available on request by email